Privacy Policy - Mishwar Rider App
Last updated: February 2026
Welcome to Mishwar. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our ride-hailing services as a rider.
1. Information We Collect
Information You Provide:
- Name, phone number, email address
- Profile photo (optional)
- Payment method details
- Ride preferences and saved locations
- Messages and support inquiries
Information Collected Automatically:
- GPS location when you use the app to set pickup and dropoff locations
- Device type, operating system, and unique device identifiers
- Trip history, duration, distance, and route data
- App usage patterns, interactions, and preferences
- Crash reports and performance data
Note: The rider app does NOT collect background location. Location is only accessed when you're actively using the app to request a ride or view your trip.
Information from Third Parties:
- Payment processor data
2. How We Use Your Information
We use your information to:
- Provide and improve ride-hailing services
- Match you with nearby available drivers using your pickup location
- Calculate fare estimates based on distance and duration
- Process payments and maintain financial records
- Provide real-time trip tracking and ETA updates
- Send ride status updates, receipts, and support responses
- Ensure safety through trip monitoring and incident investigation
- Comply with legal obligations
- Analyze app usage and performance to improve the service
3. Information Sharing
We may share your information with:
With Drivers:
- During a trip, drivers see: your name and pickup/dropoff locations
- Drivers do NOT see your phone number, email, or other personal details
With Service Providers:
- Firebase Analytics (Google): App usage analytics, crash reporting, and performance monitoring. Firebase may collect device identifiers, app usage events, and approximate location derived from IP address. For more details, see Firebase Privacy Information.
- Firebase Cloud Messaging (Google): Push notification delivery
- OpenRouteService: Route calculation (receives trip coordinates only, no personal information)
- Payment processing providers
- Cloud hosting and infrastructure providers (AWS)
- Customer support tools
With Legal Authorities:
- When required by law, regulation, or court order
- To protect the safety, rights, or property of Mishwar, our users, or the public
We do NOT sell your personal information to third parties for marketing or advertising purposes.
4. Location Data
How We Use Your Location:
As a rider on the Mishwar platform, we collect your location only when you're actively using the app:
- Setting Pickup Location: When you open the app to request a ride, we use your current location to suggest a pickup point
- Choosing Destinations: You can search for or select your dropoff location on the map
- Viewing Trip Progress: During an active ride, you can view the route and track your trip progress
Your Control Over Location:
- No background location access: The rider app only accesses your location when you're actively using it. We do not track your location when the app is closed or minimized.
- You can revoke location permissions at any time through your device settings, though this will prevent you from requesting rides
- Location data from completed trips (pickup and dropoff points, route) is retained for fare verification, dispute resolution, and safety purposes
5. Data Retention
We retain your data while your account is active. After account deletion:
- Personal profile data is deleted within 30 days
- Trip history and financial records may be retained up to 7 years for legal, tax, and fraud prevention purposes
- Anonymized usage data may be retained for analytics
6. Data Security
We protect your data with:
- Encryption in transit (TLS/HTTPS) and at rest
- Secure authentication protocols (JWT tokens)
- Regular security reviews
- Role-based employee access controls
- Secure cloud infrastructure (AWS)
7. Your Rights
You have the right to:
- Access and download your personal data
- Correct inaccurate information
- Delete your account and associated data
- Opt out of promotional messages
- Control location sharing via device settings
- Withdraw consent for data processing
Account Deletion:
You can permanently delete your account at any time through the app settings. When you delete your account:
- Your personal information (name, phone, email, profile photo) is immediately anonymized
- Your uploaded documents and photos are permanently deleted from our servers
- Your active session is terminated and you are logged out
- You cannot delete your account while you have an active ride in progress
- Your phone number becomes available for re-registration
- Trip history is retained for legal compliance (tax records, fraud prevention) but all personal identifiers are removed
- The deletion is permanent and cannot be undone
To delete your account: Go to Settings → Delete Account in the app, or contact mishwar.sudantaxi@gmail.com
8. Additional Information
Children's Privacy:
Our services are for users 18 years and older only. We do not knowingly collect data from children under 18.
International Transfers:
Your data may be processed on servers located outside Sudan. We take appropriate measures to ensure your data is protected in accordance with this policy.
Policy Updates:
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or via email. Continued use of the app after changes constitutes acceptance of the updated policy.
Contact Us
- Email: mishwar.sudantaxi@gmail.com
- Phone: +44 7400 7500 99
- Address: Khartoum, Sudan